Returns & Exchanges

At Lacupella, we want you to be completely satisfied with your cake decorating tools and stencils. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of purchase.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Place the unused stencils or tools back in their original protective packaging to ensure they are not bent or damaged during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.