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Returns & Exchanges

At Lacupella, we want you to be completely satisfied with your cake decorating tools and stencils. If your order doesn't meet your expectations, you can return unused items in their original packaging within 30 days of purchase.

Return Process

  • 1.
    Initiate Your Return

    Contact our support team with your order number and the reason for your return to receive a Return Authorization number.

  • 2.
    Secure Packaging

    Place the unused stencils or tools back in their original protective packaging to ensure they are not bent or damaged during transit.

  • 3.
    Ship the Item

    Affix the provided shipping label to your package and drop it off at any authorized carrier location.

  • 4.
    Receive Your Refund

    Once our quality control team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.